Summary
Detail-oriented and proactive IT professional with strong problem-solving and communication skills. Experienced in education environments, managing complex systems, and supporting both technical teams and end users. Adaptable, collaborative, and committed to continuous learning and delivering effective technology solutions.
Experience
Information Technology Services (Various Positions) — Niagara College
2018 — Present · Welland, ON
- Managed and supported endpoint platforms using SCCM and Intune.
- Led implementation and administration of Microsoft Endpoint Configuration Manager (SCCM).
- Created and maintained SCCM task sequences with PowerShell scripts.
- Packaged, tested, and deployed applications using SCCM, Intune, AppsAnywhere.
- Created MDM profiles for iOS and Android devices within Intune.
- Automated patch management workflows using SCCM and PatchMyPC.
- Administered endpoints via Active Directory, Azure AD, and Group Policy.
- Produced documentation and troubleshooting steps for IT staff and end users.
- Managed licensing servers, maintained print servers and Papercut MF environment.
- Recruited, mentored, and oversaw co-op student technicians.
Skills & Strengths
PowerShell
SCCM / Intune
Active Directory
Group Policy
Azure AD
Patch Management
Networking
Windows Server
Documentation
Technical Support
Education & Certifications
Diploma, Network and Cloud Technologies (Computer Systems Technician) — Niagara College
- ITIL V4 Foundation
- Microsoft Technology Associate — Networking Fundamentals
- Microsoft Technology Associate — Windows Operating Systems
- Microsoft Intune Fundamentals
- AppsAnywhere Associate
Hobbies & Interests
General Aviation Flying
3D Printing
Motorcycles
Guitar